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Terms and Conditions

  • Tickets are not transferable –Do not purchase tickets from anyone other than ticket office.
  • Gondola tickets are not refundable for any reason if the gondola trip has been taken, even if the time at the top has been shortened by poor weather.
  • In the event that the Gondola does not run due to weather conditions your ticket can be refunded or exchanged for another day, contact the ticket office on info@nevisrange.co.uk
  • All online tickets are for Multiple gondola trips.
  • Changes – Nevis Range reserves the right to change prices and/or suspend services at any time and without notification.
  • In addition to the ticket price your order may require a postage and packaging fee.
  • An order for tickets is not complete until accepted by us. We try to ensure all prices are accurate but errors may occur. If we discover an error in the price of tickets you have ordered we will inform you as soon as possible and we may either cancel the order (in which case you will be refunded the ticket price and any booking, transaction or supplementary fees you have paid) or give you the option of confirming your order at the correct price.
  • On rare occasions filming may take place at Nevis Range leading you to be filmed or recorded. Buying a ticket affirms your consent to the filming. If you have any objection, should this happen when you are at Nevis Range please contact a member of the Nevis Range management team.
  • We will try to dispatch tickets to you promptly by the dispatch method agreed at the time of booking but we may, where reasonable, make tickets available for collection at the Ticket Office instead of posting them to you if:
  1. Posting is impractical due to timing or circumstances beyond our control (e.g. strikes);
  2. Necessary for reasons of identification
  3. We are otherwise unable to post tickets to you for any reason

You will be notified by phone, email or in writing (using the contact details provided by you) if this becomes necessary

Code of Practice

  • For tickets delivered by post, if you have provided an email address you will receive an email confirming dispatch of your order.
  • We cannot usually specify the dates on which you will receive tickets. If you do not inform us of the non-receipt of tickets within a reasonable time (in any event at least 72 hours before the event) we will have no liability to you.
  • If tickets sent by post are returned to us marked “addressee gone away”, “addressee unknown” or similar words indicating that you do not reside at the address, your order may be cancelled and the ticket price and any supplementary charges (but not the booking fee or transaction fee) refunded, or your order may be made available for collection at the Ticket Office.
  • Always check your tickets upon receipt and advise us promptly of any errors. Mistakes when ordering cannot always be corrected and any corrections are discretionary.

Tree Adventure Tickets

Tree Adventure ticket use is conditional upon meeting the physical requirements both minimum and maximum to take part:

  • Minimum height – for Squirrel is 120cm, for Barn Owl is 135cm, and for Red Fox and Wildcat is 145cm
  • Maximum weight – 120kg / 18 stone, 12 pounds
  • Minimum weight – only applies to Swoop and is 20kg
  • Minimum age requirements – there]s no minimum age requirement, but the Squirrel course is designed for those aged 5 and above, and the other courses for those aged 10 and above
  • Participation Statement – must be signed by all participants.  A parent or guardian must sign on behalf of those aged 11 and under.  Children aged 9 and under must be supervised by an adult who must attend the safety briefing but does not need to take part.  Individual Participation Statement or Family/Group Participation Statement.
  • Children aged 9 and under – must be supervised by an adult who must attend the safety briefing but who does not need to take part
  • Safety equipment – you must wear all safety equipment provided including a full body harness
  • Safety instructions – participants must comply with all safety instructions
  • Fitness levels – a basic level of fitness is required, a greater level of fitness is required for the harder courses
  • Risk – Participants must accept the inherent element of risk undertaken whilst participating in ropes courses activities which might include minor bumps and bruises.  The trees produce sap which may transfer to clothing or hands
  • Medical concerns or conditions – must be declared to staff
  • Clothing – participants are advised to wear long sleeves and trousers, and practical footwear eg trainers or ankle supporting boots
  • Camera, mobile phones and wallets – cameras must be securely attached, please leave mobile phones and your wallet behind
  • Toilets – are located at the Nevis Range gondola base station and it is not possible to leave a course part way round
  • Drugs, alcohol & unacceptable behaviours – any person found to be under the influence of drugs or alcohol, or otherwise behaving in a way which might threaten the safety or enjoyment of others, will be required to leave the premises
  • Admittance refusal – Nevis Range reserves the absolute right to refuse admittance or to remove a participant

Use of Data related to Ski School and Ski Hire

  • Data collected for booking of equipment will be retained for customer contact purposes only relating to the specific equipment order made and data will be deleted as appropriate.
  • Data used for booking Ski School will be retained for customer contact relating to booked lessons and insurance purposes, no customer contact will be made for any purposes not relating to booked lessons.

Terms & Conditions for Gift Vouchers & Unique Experience Packages

Please take time to read these terms and conditions (our ‘Terms’) before purchasing your Vouchers (our ‘Website’ as these are the Terms on which you (‘You’, ‘Your’) will be purchasing Vouchers with (‘Us’ ‘Our’ and ‘We’, t/a ‘Nevis Range) for activities supplied by us or the relevant supplier of that activity (the ‘Supplier’). Nevis Range act solely as an agent on behalf of the Suppliers of activities listed and sold on Our Website to You. Nevis Range sell and issue redeemable multipurpose face value credit vouchers (‘Vouchers’) on behalf of our Nevis Range and our suppliers.

Voucher Booking

By purchasing a Voucher with Nevis Range, You enter into an agreement with Us. By booking an activity with the Supplier You then enter into an agreement with that Supplier for the supply of the relevant activity and will be subject to the Suppliers’ terms and conditions, together with these Terms. The Supplier has their own terms and conditions which You should check carefully to ensure You are compliant with them. It is the responsibility of the Voucher holder to ensure that the activity is booked within season bearing in mind that this may end before the expiry date of the Voucher. Once You have booked Your activity, You are bound by the terms and conditions of the respective Supplier of that activity

Availability

No guarantee can be made as to availability of the activity on any particular day. We advise that the Voucher holder books as soon as possible before the preferred date. Many activities are seasonal; approximate details of availability may be viewed online when You register Your Voucher however specific dates will be provided by the Supplier when You book. Should an activity become unavailable or a particular location become unavailable We will endeavour to inform You of this as soon as possible and offer an exchange or a refund to the purchaser of the Voucher. This will be the limit of Our liability and We will not be liable for any other costs incurred by the Voucher holder such as travel or accommodation.

Pricing And Price Promise

Please note that the prices and offers advertised on the Website may be changed from time to time. In the event of an activity being issued or processed at an incorrect price, We will advise the Voucher holder and offer either a full refund or for them to pay/receive the balance in price to their account.

Discounts And Promotions

We reserve the right to limit the use of discount codes to certain activities, price ranges and times. Most discounts and promotion codes have limitations; We are not always able to display the full terms of such discounts on smaller advertisements. Most discount codes apply to the whole checkout basket total on items up to £250 in value and only one promotional code may be used at any time. You will be advised in the basket page if Your discount code may be applied to Your purchase. Click here for a list of products excluded from discount codes. Please contact Us if You have any questions in relation to discount codes. When a discount code has been used for the original purchase, the value of the credit will be based on the amount paid, not on the pre-discount value of the Voucher. Please note that all promotional codes are for new online orders only and cannot be used in conjunction with an exchange or existing Voucher.

Security Of Payment

Our Vouchers are not covered by the Financial Services Compensation Scheme. In the unlikely event of Nevis Range becoming insolvent, some or all of the credit on the Vouchers and/or tokens may not be available to spend. However, if You made Your purchase using a Visa Credit or Debit card or a MasterCard Credit card, you may be able to make a claim under the protection offered by Visa or MasterCard; please read the terms and conditions of Your Visa Credit or Debit card or a MasterCard Credit card.

Restrictions

Most activities have restrictions which may include limits on height, weight and age. Please check all the information provided to ensure that the activity is suitable for the recipient. If You or the participant have any questions please check with the Supplier before booking Your activity. Some driving activities require the user to hold a full driving licence; please check before purchasing a gift Voucher. The participant will need to be agile enough to get in and out of any equipment in use and must be medically fit enough for the particular activity. If the user has any doubts about medical fitness, they should consult their doctor and also speak with the Supplier if in doubt.

Experience Descriptions

Whilst every effort is made to provide accurate details of the activities available, the duration of such activities given on the website should be used as guidelines only. Where Vouchers can be redeemed at multiple locations, exact duration, itineraries, equipment and guest numbers cannot be given as these may vary from location to location. Nevis Range cannot be held liable for delays or equipment breakdowns and the responsibility of this lies solely with the Supplier for that activity. We endeavour to give accurate and detailed information about every activity, however, there may be changes in the exact arrangements on the day or during the lifetime of the Voucher. These descriptions should therefore be taken as a guide only and do not form part of the contract. In the event of an incomplete activity and no satisfactory alternative being supplied to the Voucher holder by the Supplier, the maximum compensation available is limited to the net cost of the activity, to be decided by Nevis Range and/or the Supplier. Photographs used are illustrative and not necessarily of the actual equipment in use at any particular location. For further information, please contact the relevant Supplier for Your chosen activity.

Distances And Locations

Whilst every effort is made to provide accurate details of the activities available, the duration of such activities given on the website should be used as guidelines only. Where Vouchers can be redeemed at multiple locations, exact duration, itineraries, equipment and guest numbers cannot be given as these may vary from location to location. Nevis Range cannot be held liable for delays or equipment breakdowns and the responsibility of this lies solely with the Supplier for that activity. We endeavour to give accurate and detailed information about every activity, however, there may be changes in the exact arrangements on the day or during the lifetime of the Voucher. These descriptions should therefore be taken as a guide only and do not form part of the contract. In the event of an incomplete activity and no satisfactory alternative being supplied to the Voucher holder by the Supplier, the maximum compensation available is limited to the net cost of the activity, to be decided by Nevis Range and/or the Supplier. Photographs used are illustrative and not necessarily of the actual equipment in use at any particular location. For further information, please contact the relevant Supplier for Your chosen activity.

Voucher Life

Vouchers are usually valid for 12 months from the date of purchase (unless otherwise stated) and shall become invalid on the expiry date. The expiry date is set out on the Voucher. Vouchers may be extended for a further 12 months on payment of an admin fee of £10 plus any increase that may have taken place for that activity since the original date of purchase. Please note that some Vouchers cannot be extended; this will be stated on the Voucher and Vouchers may not be extended prior to 28 days ahead of the Voucher expiry date.

Cancellation

Waiting time may be necessary with all activities, especially as some are weather dependent. There is also the possibility of short notice cancellation due to reasons such as the weather, mechanical problems, staffing issues or other unforeseen circumstances beyond the Supplier’s control. If the activity is cancelled, the user should simply re-book with the respective Supplier. Nevis Range will not be liable for any costs such as travel or accommodation incurred by the participant in such circumstances. Once booked, if You cancel without giving the required notice under the terms and conditions of the Supplier for that activity, Your activity may be forfeited. Please check the cancellation terms and conditions of the Supplier carefully when booking.

Exchanges

Our Vouchers can be exchanged free of charge by using the ‘Exchange your Voucher’ link on our homepage. Vouchers cannot be exchanged if they have expired or have already been booked with a Supplier. Exchanged Vouchers will have the same expiry date as the original Voucher; extensions are available for an additional fee (see above). If the Voucher holder exchanges their activity for a more expensive activity, the Voucher holder will need to pay the difference at the time of exchange. If the chosen alternative is less expensive We will issue an e-voucher for the balance to put towards a future purchase. Promotional discount codes cannot be applied to an exchange or token redemption. If a discount code has been used for the original purchase, the value of the credit will be based on the amount paid, not on the pre-discounted value of the Voucher. Physical gifts, gift tins and competition prizes cannot be exchanged.

Refunds

Refunds can be requested within 60 days of purchase unless the activity has already been booked with the Supplier. Refunds after this period will be at Our sole discretion and will be subject to a £20 or 20% (whichever is greater) fee. Note that refunds can only be made to the purchaser. Refunds will not be made to a Voucher holder who is not the purchaser, or any third party. Physical Gifts and Gift Tins can only be returned if all contents are present and the plastic wallets are intact. Should an activity or specific location become unavailable We reserve the right to provide an exchange or a full refund to the original purchaser, this will be the limit of Our liability and We will not be responsible for any costs incurred such as travel or accommodation.

Indemnity, Waivers And Cancellation Insurance

Activities may require the completion of an indemnity form before participation. Please read the Supplier’s terms and conditions very carefully in relation to this. Some driving Suppliers may hold drivers liable for a fixed amount of costs should they damage the vehicle whilst driving. In these instances most Suppliers offer optional insurance (‘Damage Waiver Insurance’) where, for an additional fee (usually around £25 please see the Supplier’s terms and conditions) Your liability for vehicle damage costs is removed. Some Suppliers also offer cancellation insurance. The purchase of any insurance offered by the Supplier is optional and is in addition to the Public Liability Insurance already held by the Supplier. You may also be required to sign a Waiver of Liability with the Supplier in relation to any risks of injury. You should read the Supplier’s terms and conditions and your personal insurance policy (if any) very carefully in relation.

Safety And Insurance

By taking part in an experience You accept the existence of an element of personal risk. Personal insurance policies vary in their coverage and may exclude Your chosen activity. It is advisable to check with the Supplier and Your insurance company in advance. Activity Suppliers arrange their own liability insurance. Some activities may require You to sign a disclaimer before taking part so please read this information carefully. Most activities will rely on participants following instructions to comply with health and safety, please follow these carefully. All Suppliers reserve the right to withdraw or end an experience if participants are deemed to be a danger to themselves or others. Experience Suppliers arrange their own liability insurance which will provide insurance for participants in the case of negligence on behalf of that Supplier.

Spectators

Many Suppliers permit You to bring spectators to watch You participate in Your chosen activity. Whilst Nevis Range endeavour to provide information regarding spectators You must inform the relevant Supplier when booking Your activity if You would like to bring spectators. Some Suppliers may charge a small fee; some may not permit any spectators. All spectators are expected to adhere to the terms and conditions of the relevant Supplier, including for example – alcohol consumption and behaviour. For more information, please contact the relevant Supplier.

Postage And Evouchers

Printed Vouchers are sent by First Class Royal Mail (or Special Delivery where selected) We cannot be held liable for any cost or inconvenience caused due to delayed or lost mail. E-Vouchers are sent in PDF format by email immediately after purchase and are not subject to postage and packing fees. We advise that You print and take a copy of the e-Voucher with You on the day of Your activity. E-Vouchers can be added to a physical order for no extra charge. If, after ordering an e-Voucher You decide You would like a physical Voucher or gift packaging, please contact us on marketinginfo@nevisrange.co.uk and we’ll advise You of options and any admin fees.

Physical Products And Gift Tins

Gift Tins and physical products may be shipped directly from the Supplier. They cannot be exchanged online for other activities. Physical products can be returned only if all contents are present and plastic wallets are intact. Delivery of these items is limited to UK addresses only. Orders made before 1.30am Monday to Friday will be posted the same day. Gift Box upgrades are not available for physical products.

Delivery

Gift Vouchers are despatched by first class Royal Mail or optional Special Delivery. We will not be liable for any cost or loss or inconvenience suffered due to delayed or lost mail.

Personal Data

The Data Protection Act 1998 requires Us to inform You that We hold information You provide on Our database. You acknowledge that You will be providing Us with Your personal information when making bookings for activities and You permit Us to provide these to the Supplier with whom You book your activity/activities with. We use the information primarily for the provision of providing You with activities from the relevant Supplier to You and for related purposes, including updating and keeping Our records up to date. Our use of that information is subject to Your instructions and the Data Protection Act 1998.

Complaints

The easiest way of resolving a complaint is to address them on the day with the Supplier of the relevant activity. If Your complaint cannot be resolved on the day, please send details to us at marketinginfo@nevisrange.co.uk, including your Voucher number, date of the activity and who You spoke to on the day.

Third Party Rights

These Terms constitute the contractual Terms between You and Nevis Range, and does not create any right enforceable by any person under the Contracts (Rights of Third Parties) Act 1999, but this does not affect any right or remedy of a third party which exists or is available apart from under that Act.

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